Events & Webinars
How CSPs Can Drive Results With Real-time 1:1 Marketing
Learn how CSPs of all sizes, in any market, can begin now to transform customer acquisition, value optimization, and retention.
Robotic Automation: Adoption Trends & Insights Across Industries
Have you found yourself wondering if robotic automation is a fit for your company or your industry?
How Sprint is Revolutionizing the Customer Experience
Learn how Sprint has transformed the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution.
News & Media Coverage
For too long communications service providers (CSPs) have been falling behind in customer experience (CX). But artificial intelligence (AI) is here to help.
From 2000 to today, telco plans have evolved from billing phone calls by the minute to unlimited data. So, what’s next for these CSPs, and how can they stay one step ahead of their competition?
To drive growth, many telco providers have turned their attention to business accounts – and it’s paying off.
Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.
Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.
CEO Marcelo Claure describes his customer-centric vision and how Sprint turned to Pega to make this a reality.
The current model for mobile operators isn’t working. Here are five ways to boost customer service.
Mobile operators need to be more nimble, adapt to change and predict what’s next to stay relevant.
EE: Transforming the customer journey
How EE quadrupled successful offers to customers through one-to-one engagements.