Events & Webinars

How CSPs Can Drive Results With Real-time 1:1 Marketing

Learn how CSPs of all sizes, in any market, can begin now to transform customer acquisition, value optimization, and retention.

Robotic Automation: Adoption Trends & Insights Across Industries

Have you found yourself wondering if robotic automation is a fit for your company or your industry?

How Sprint is Revolutionizing the Customer Experience

Learn how Sprint has transformed the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution.

News & Media Coverage

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For too long communications service providers (CSPs) have been falling behind in customer experience (CX). But artificial intelligence (AI) is here to help.

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From 2000 to today, telco plans have evolved from billing phone calls by the minute to unlimited data. So, what’s next for these CSPs, and how can they stay one step ahead of their competition?

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To drive growth, many telco providers have turned their attention to business accounts – and it’s paying off.

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Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business.

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Telecom operators need to evolve their customer experience plans to meet new expectations.

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Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.

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Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.

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British phone company TalkTalk is working with Pega to improve its customer service.

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CEO Marcelo Claure describes his customer-centric vision and how Sprint turned to Pega to make this a reality.

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The current model for mobile operators isn’t working. Here are five ways to boost customer service.

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Mobile operators need to be more nimble, adapt to change and predict what’s next to stay relevant.

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CSPs must transform their businesses to become agile and meet the needs of their highly-valuable B2B customers.

Related Resources

Sprint logo

Case Study

Sprint: Achieving world-class retention in record time

By empowering agents to have real-time, contextual conversations, Sprint has gained significant benefits.

EE: Transforming the customer journey

How EE quadrupled successful offers to customers through one-to-one engagements.

Telstra

Case Study

Telstra: Transforming customer service moves

Telstra has delivered a huge positive swing in customer advocacy using Pega.