Frequently Asked Questions

Registration

What is the cost of registration?

Individual Conference Passes:

  • 08/27/18 - 12/31/18: $895
  • 01/01/19 - 4/1/19: $1,095
  • 04/02/19 - 06/1/19: $1,395
  • Onsite: $1,695

Bundle Pass Program:
Our Bundle Pass programs gives organizations the opportunity to send multiple employees to PegaWorld at a deep discount. Bundle Passes are only available to purchase through December 31, 2018.

5 passes: $2,975.
Save $300 off each individual pass at the current price of $895.

10 passes: $5,000.
Save $395 off each individual pass at the current price of $895.

What if I want to buy more than 10 bundle passes?

No problem! Bundle passes can be purchased in packs of 5. All bundles greater than 10 cost $500 per pass price and cannot be combined with any other discount. To take advantage of this offer, please email PegaWorld@pega.com.

Bundle Passes are only available to purchase through December 31, 2018. All Bundle Passes must be registered by May 1, 2019.

How do I purchase bundle passes?

Step 1: Register one person and select the Bundle Pass option that suits your team. Bundles are available in packages of 5 and 10 passes.
Step 2: Within 24 hours, you will receive an email that contains one registration code that can be applied to the remaining passes.
Step 3: Share the registration code with your colleagues so they can register and join you at PegaWorld.

All passes purchased through the Bundle Pass program are non-refundable.

Are there restrictions when purchasing bundle passes?

Bundle Passes must be purchased in increments of 5 and cannot be combined with any other discount. Bundle Passes are non-refundable. The Bundle Pass program will not be available for purchase after December 31, 2018. All Bundle Passes must be redeemed by May 1, 2019.

How do I register?

You can register online here or contact the registration team at PegaWorld@pega.com.

What is the payment policy?

We accept credit card payments via Visa, MasterCard, Discover, or American Express. Registration cannot be completed without payment. Registration and any fee-based training classes must be paid in full to pick up your conference badge on site.

Can I submit an alternate form of payment?

Please email PegaWorld@pega.com for information.

I purchased bundle passes. How do I register the rest of my colleagues?

When the Bundle Passes were purchased, you received a confirmation email from PegaWorld@pega.com that contains one discount code. Share the registration code with your colleagues upon receipt, so they can register and join you at PegaWorld. This code should be applied by your colleagues on the payment screen during registration in order to register at no additional cost. All Bundle Passes must be redeemed by Monday, December 31, 2019.

All passes purchased through the Bundle Pass program are non-refundable.

Can I bring a guest?

A limited number of event guest wristbands (one guest per registered attendee) will be available for purchase onsite for the Welcome Reception on Sunday, and the evening events on Monday and Tuesday, at an additional cost of $150 per event. Discounts do not apply. Passes are subject to the discretion of Pegasystems and subject to availability. There is no refund on guest passes.

Guests are not permitted to attend any PegaWorld conference sessions, the Tech Pavilion, or meals outside of the evening events.

What is the cancellation policy?

Cancellations for registration, fee-based training courses, or Developer Day can be done up to 15 business days prior to the start of the event (Friday, May 10, 2019). Refunds take 5-7 business days to process, depending upon your bank. Payment by check requires 2 weeks to process.

Cancellations received within 15 business days of PegaWorld, or non-attendance, will not be refunded. All passes purchased through the Bundle Pass program are non-refundable.

How do I cancel my registration?

Cancellations for single registrations can be done online or submitted in writing.

To cancel online, log into your existing registration using your email address and confirmation number. Click “UNREGISTER” located at the top of the page. Review the information, then select “FINISH” at the bottom of the screen to complete your cancellation.

To cancel in writing, please email PegaWorld@pega.com and include your full name and confirmation number.

All passes purchased through the Bundle Pass program are non-refundable.

Pega will not cancel your hotel or flight reservations as a result of cancelling your registration. Don’t forget to cancel your hotel reservation and flights if you have already booked them.

Are attendee substitutions permitted?

If you’re unable to attend PegaWorld and wish to transfer your registration to another person, please do so online or email PegaWorld@pega.com for assistance.

To make a substitution online, log into your existing registration using your email address and confirmation number. Click “SUBSTITUTE REGISTRATION” located at the top of the page. Enter the first and last name of the replacement along with his/her email address, then click next. Review the information, then select “CONFIRM” at the bottom of the screen to complete your substitution. A confirmation email will be sent to the new registrant.

When you substitute a registration, please contact the hotel directly to either update the name on your hotel reservation or cancel it altogether. Pega is not responsible for hotel substitution updates.

I've already registered but I've been approved as a speaker. How do I update my registration and get a refund?

Your registration will automatically be updated upon your approval as a PegaWorld speaker. The PegaWorld registration team will refund your registration fee. Refunds take 5-7 business days to process, depending upon your bank. Payment by check takes 2 weeks to process. You can also contact the registration team to verify your status and/or refund at PegaWorld@pega.com.

I received a comp code but I am already registered. How do I get this code applied to my registration?

Contact the registration team at PegaWorld@pega.com to apply the comp and process a refund. Codes will not be accepted after Friday, May 10, 2019. Refunds will not be granted after this date.

What is the conference badge policy?

Official conference badges are distributed to all PegaWorld 2019 participants. Conference badges allow access to all events including breakout sessions, keynote sessions, the Tech Pavilion, evening events and any other events or functions associated with PegaWorld. No one will be allowed entrance without an official PegaWorld 2019 conference badge.

A single badge will be issued to each individual registrant. A valid photo ID is required at time of check-in. Badge swapping or badge sharing is not permitted. Violations of this policy may result in cancellation of the registration without refund.

Where do I check in to receive my badge?

PegaWorld Registration will be located in Studio B, by MGM’s Grand Garden Arena. A valid photo ID is required to collect your badge. Badge swapping or sharing is not permitted. Violations of this policy may result in cancellation of registration without refund.

How do I check in to receive my badge?

PegaWorld Registration will be located in Studio B, by MGM’s Grand Garden Arena. All attendees will receive an email prior to the event that will include a barcode for speedy onsite check-in. Check-in using the iPads located on the registration counters by scanning the code located on the email, or entering your email address used during registration.

Please have a valid photo ID available, so one of our team members may assist you with receiving your badge, lanyard, and program guide.

How do I replace a lost badge?

PegaWorld registrants are required to wear their conference badge at all times. Conference badges can be replaced for $150.00 and are available for purchase at PegaWorld Registration in Studio B by MGM’s Grand Garden Arena.

Badge sharing is not permitted. Violations of this policy may result in cancellation of the registration without refund.

How do I contact PegaWorld Registration with questions?

The PegaWorld Registration office can be reached by email at PegaWorld@pega.com.

Travel

Where can I find information on Las Vegas, NV?

For information on Las Vegas or things to do during your stay, click here.

What is the weather like in Las Vegas, NV in June?

The average high temperature in June is 100 degrees and the average low temperature is 74 degrees. Hotel conference rooms tend to be cool, so we advise that you bring a sweater or light jacket.

Which airport is the closest to the MGM Grand Hotel?

McCarran International Airport offers more than 900 inbound and outbound flights per day with nonstop service from more than 130 U.S. and international cities.

McCarran International Airport (LAS)
Airport address: 5757 Wayne Newton Blvd, Las Vegas, NV 89119
Airport website: https://www.mccarran.com/
Airport phone: (702) 261-5211
Hotel Distance: 2.4 miles

Airport Transportation to/from MGM Grand Hotel:

  • Bell-Trans: Reservations required, private transfer, $50 one way, $90 round trip (pricing contingent upon vehicle size and type)
  • SuperShuttle: Reservations required, shared transfer, $11 one-way
  • Public Transportation (Bus): No reservation required, shared transfer, $7 one way. Buses pick up every 15-30 minutes near the taxi pick up area and drop off in front of the MGM Grand.
  • Taxi fare is estimated to be less than $20
  • Uber and Lyft are affordable alternatives. Please contact service for pricing

All fare estimates and details are subject to change. For additional information regarding arrival and departure transportation, please contact the above transportation vendors directly or visit the MGM Grand’s website.

Directions to the MGM Grand Hotel:
Click here for driving directions.

Hotel

Where is the conference and hotel venue?

PegaWorld 2019 will be held at MGM Grand Hotel, located in Las Vegas, Nevada.

MGM Grand Hotel
3799 Las Vegas Blvd S
Las Vegas, NV 89109
877-880-0880
www.mgmgrand.com

All PegaWorld conference activities will be held onsite at the MGM Grand Hotel.

Is there a special hotel rate?

The PegaWorld discount rate at the MGM Grand Hotel is $185 per night, plus taxes and resort fees. A total of $244.90 per night. The deadline to reserve under the PegaWorld group discount rate will expire Friday, May 10, 2019.

How do I book a hotel room for PegaWorld?

You must be a registered attendee for PegaWorld 2019 to book your hotel reservation. Simply click on the "BOOK HOTEL" button located at the top of your online registration confirmation page. A reservation link to book your hotel will also be included in your email confirmation.

If you are a speaker at PegaWorld 2019 and did not complete your hotel reservation while registering for the event, please email PegaWorld@pega.com to receive the hotel reservation site dedicated to PegaWorld speakers only.

How do I modify or cancel my existing hotel reservation?

PegaWorld attendees should contact the hotel directly to modify or cancel their reservation at 877-880-0880. Pegasystems is not responsible for hotel cancellations or modifications.

I tried to reserve a hotel room, but it is not offering the discounted rate. Why?

You must either use the reservation link provided in the registration confirmation email or open your confirmed reservation and click the “BOOK HOTEL" link found at the top of the page.

The rate is not available on any public hotel booking website.

I tried to reserve a room at the hotel, but it is saying there are not any available. Is the hotel sold out?

Confirm you are using the reservation link for the event. If you receive a message that there are no available rooms, contact the registration team at PegaWorld@pega.com.

Is Internet included in my guest room rate?

Complimentary high speed internet is included in your guest room rate. Instructions on accessing the complimentary guest room internet will be distributed during hotel check-in.

What is the hotel cancellation policy?

Contact the hotel directly to cancel your room reservation. Cancellations are permitted up to 72 hours prior to your scheduled arrival date without penalty. If you cancel with less than 72 hours’ notice, your credit/debit card will be charged for the first night’s room and tax, and the remaining nights will be cancelled.

What if I don't arrive on my scheduled arrival date?

All guaranteed reservations will be held until 6:00am on the day after your confirmed arrival date. If you fail to check-in on your scheduled arrival date, you will be charged the first night’s room and tax. Any remaining nights of a “no show” reservation will be cancelled. Please notify the hotel directly if you need to change your arrival date.

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Yes. However, if the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in, or a faxed credit card authorization form must be set up with the hotel prior to your arrival. Please contact the MGM Grand hotel directly for information.

Parking

How do I access parking at MGM Grand?

Self-parking is complimentary for those attending PegaWorld and is available in MGM Grand’s Main Parking Garage. Oversize vehicle parking is also available for hotel guests. Valet Parking is available for $24 per day. Parking fees are subject to change and parking is subject to availability.

Parking validation stickers will be at the PegaWorld Registration Desk.

Visa Invitation

How do I request a visa invitation?

You can request a visa invitation letter to assist in obtaining your visa to attend PegaWorld. You must register for the conference prior to requesting a visa invitation. Please send an email to grace.yanagi@pega.com and provide the following information:

  • First name as listed on passport
  • Last name as listed on passport
  • Full name as listed on registration
  • Country of origin
  • Passport number
  • Passport expiration date
  • Date of birth
  • Full address of your local United States embassy/consulate

Please note that by requesting a visa invitation letter, this does not guarantee that your local authorities will grant a visa to attend PegaWorld. Pegasystems will only provide visa invitations for PegaWorld attendees.

Social Media

Is there a Twitter handle and/or Facebook page?

Yes! Tweet and post often – We love hearing from you!

Twitter: @pega | #PegaWorld
Facebook: facebook.com/pegasystems

Meals & Events

Which meals are provided at the conference?

The following meal functions are included as part of the conference registration fee for attendees:

Sunday, June 2, 2019:

  • PegaWorld Welcome Reception

Monday, June 3, 2019:

  • Breakfast, lunch, morning break
  • Tech Pavilion Reception
  • PegaWorld evening event

Tuesday, June 4, 2019:

  • Breakfast, lunch, morning break
  • Tech Pavilion Reception
  • PegaWorld evening event

Wednesday, June 5, 2019:

  • Breakfast

Whom should I contact if I have special dietary needs, allergies, or require special assistance (wheelchair or other special access)?

Food offerings at conference functions will contain selections to accommodate a variety of dietary needs such as vegetarian, vegan, and gluten, nut, and dairy free, but please note offerings may be prepared in a single facility. We encourage all attendees to read food labels where provided and to speak with event personnel if you have any questions about available food.

We will endeavor to provide special meals, such as Halal or Kosher, upon request. To request a special meal, please email PegaWorld@pega.com with the type (Halal, Kosher) and which meal functions (breakfast, lunch, evening events). Please submit your request no later than Friday, May 17, 2019. We may not be able to address requests received after this date.

The week prior to the conference you will receive an email communication containing instructions and additional information regarding special meal pick up during the conference.

More Information

What is the recommended attire for the conference?

Business casual attire is suggested for all conference functions. Meeting room temperatures are cool so we also suggest wearing layered clothing for comfort and flexibility.

For evening events, resort casual attire is suggested. This includes polo style shirts, sundresses, linen pants, skirts, button up tops, and nice shorts.

What if I still have unanswered questions about PegaWorld?

For more information, please contact the PegaWorld registration team at PegaWorld@pega.com.

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