PegaWorld iNspire agenda
Discover the sessions designed to help you Build for Change®.
Client-Led
NatWest Makes the Leap to Next Best Experiences
Sunday, June 9, 2024
With 19 million customers and a diverse portfolio, NatWest has been long used Pega Customer Decision Hub™ to analyze billions of data points to determine the right action – creating timely, relevant...
Client-Led
Integrating Digital Marketing Channels at Navy Federal Credit Union
Sunday, June 9, 2024
Creating omni-channel customer experiences is challenging yet achievable, as modern consumers demand personalized interactions without compromising their privacy. Traditionally, brands have primarily controlled their owned channels while paid channels remain siloed...
Client-Led
How RBC Spearheaded PegaForce: A Groundbreaking Implementation Integrating Pega with Salesforce
Sunday, June 9, 2024
RBC had the objective to provide a 360-degree customer view on a unified platform. The company was able to use DX API services to retrieve data and display it within Salesforce using...
Client-Led
Commonwealth Bank of Australia Takes AIM in Financial Crimes Alerts Investigation
Sunday, June 9, 2024
The complexity of managing financial crimes alerts investigations at CBA across multiple channels, applications, and regulatory regimes was driving high cost, low efficiency, and high staff turnover. Join this session to see...
Client-Led
Elevance Health: Intelligent Automation for Claims Processing Optimization
Sunday, June 9, 2024
The Intelligent Claims Platform (ICP) is an adaptable system that is transforming the way claims are handled. ICP is designed to streamline and automate the claims load process, making it more efficient...
Client-Led
20 Million Members Enrolled in 90 Days! A Cigna Express Scripts Success Story
Sunday, June 9, 2024
Cigna's Express Scripts Pharmacy Benefits Manager (PBM) division recently garnered a massive deal – winning the PBM contract for 20 million members from a national managed care provider. Get the behind-the-scenes...
Client-Led
Building a plane while flying: How PegaCDH is driving the ANZ Plus digital coaching experience for financial wellbeing
Sunday, June 9, 2024
Smart, secure and designed to help customers manage their money and achieve their financial goals, ANZ Plus is a new digital banking service from ANZ bank. Since launching to the market in...
Client-Led
Singapore’s Ministry of Manpower Transforms Employment Dispute Resolution for the Digital Age
Sunday, June 9, 2024
Discover how the Singapore government enabled access to justice anytime, anywhere – fusing user centricity and efficiency. Employment disputes usually involve emotionally charged face-to-face mediations to resolve. In face of rising costs...