PegaWorld 2018 Agenda

Geared towards different industries, products, and a host of hot topics, PegaWorld 2018 has something for everyone. Check out this year's sessions below, and don't forget to register!

Sunday, June 3

7:30am–9:00pm
Registration Open
9:00am–5:00pm
Hands-on Training Classes
2:00pm–4:00pm
Partner Training
4:30pm–6:00pm
Special Interest Groups
7:00pm–10:00pm
General Welcome Reception

Monday, June 4

6:30am–7:30pm
Registration Open
7:00am–8:15am
Breakfast
8:30am–11:00am
Keynote Sessions
11:45am–6:30pm
Tech Pavilion Open
11:45am–12:30pm
Sessions
12:30pm–2:30pm
Lunch
2:30pm–4:15pm
Sessions
4:30pm–6:30pm
Reception in Tech Pavilion
7:00pm–10:00pm
Customer Appreciation Event

Tuesday, June 5

6:30am–7:30pm
Registration Open
7:00am–8:15am
Breakfast
8:30am–11:00am
Keynote Sessions
11:45am–12:30pm
Sessions
11:45am–6:30pm
Tech Pavilion Open
12:30pm–2:30pm
Lunch
2:30pm–4:15pm
Sessions
4:30pm–6:30pm
Closing Reception in Tech Pavilion
7:00pm–10:00pm
PegaWorld Closing Event

Wednesday, June 6

7:00am–3:00pm
Registration Open
7:00am–8:30am
Breakfast
8:30am–12:15pm
Developer Sessions
12:15pm–1:30pm
Developer Lunch
1:30pm–3:00pm
Developer Sessions
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Trish Cox, Anthem

Keynote

The Heartbeat of Customer Service

DATE TBD

In this digital world, with the myriad of communication channels available, even the most self-sufficient customers have to reach out to a customer service agent. And when they do, personalized service is...

Martijn Gribnau, Genworth

Keynote

The Customer Holds the Remote Control. Get Used to It.

DATE TBD

It is time to retire the primitive tools and technology from the ancient past. The rules of the game have changed long ago. We live in an era where businesses compete on...

Alan Trefler portrait

Keynote

From Digital Chaos to Digital Transformation

DATE TBD

The promise and potential of Digital Transformation is immense. When it is done right it delivers exceptional experiences that delight your customers while streamlining and simplifying your operational processes, it empowers employees...

Kerim Akgonul portrait

Keynote

Engage, Automate, and Build—without Limits

DATE TBD

Pega software is at the core of how leading organizations engage their customers, automate their digital processes, and build the apps they need at the speed the market demands. Our continued investment...

Tokio Marine logo

Customer Case Study

Tokio Marine HCC - Successfully Driving Legacy Insurance into the 21st Century

DATE TBD

Tokio Marine HCC is transforming their organization using Pega's applications to wrap and enhance existing legacy systems and implement a common platform across all lines of business. The company is embracing agile...

Customer Case Study

Using Robotic Automation to Refocus the Customer Journey at UNUM

DATE TBD

This session will highlight how UNUM, a Fortune 500 company, and the top disability insurer in the US and UK, has refocused on the customer journey to radically streamline and improve its...

PW18 logo

Customer Case Study

Bringing the Customer Journey to Life with Pega Marketing at Blue Cross Blue Shield of Arizona

DATE TBD

Hear how Blue Cross Blue Shield of Arizona (BCBSAZ) used Pega Marketing to realize its vision of personalized, omni-channel, customer journeys. Get behind the scenes and learn how BCBSAZ fulfilled its vision,...

Philips Healthcare

Customer Case Study

Improving Time-to-Market at Philips by Deploying Pega's Healthcare Platform

DATE TBD

Philips has been creating a healthcare platform using Pega. Leading to large re-usability and the ability to improve time-to-market. Many Pega applications are internal facing and Philips builds a mix of business-to-...