Digital transformation
Be future empowered
Start with the outcomes you want and work your way out.
Real digital transformation is more than a buzzword. It demands the hard work of designing for customer outcomes. Pega software gives you the power to truly transform.
"Digital transformation is like trying to take a clunky, old 747, while it’s flying, and turn it into the best, newest AT3 Airbus."
Transformational results
300%+ ROI in less than 12 months. 75% cost savings. 75% productivity improvements. The possibility of results like these are creating a groundswell of organizations chasing digital transformation. Unfortunately, very often the pursuit of quick fixes or miracle improvements leads to digital chaos.
Real digital innovation requires solid fundamentals. This means having artificial intelligence (AI) that can sense the customer’s intent and guide employees and systems on the next-best-action to take. This means using robotic process automation to take repetitive work out of your operations. And it means maintaining cohesive and personalized engagement with customers across channels and time.
With Pega Infinity, these capabilities are unified on one platform. No duct tape. No wiring a bunch of things together. You think about outcomes from end to end. Your technology should be able to get that end to end work done.
Technology trends driving digital transformation
Accenture's David Steuer outlines the top five trends that are having the most impact in shaping the future of business.
Open source and Pega
Learn why open source tools and commercially available applications are both vital parts to digital transformation.
Take a hybrid approach to digital transformation
Historically, organizations had a fundamental choice for delivering their enterprise software: build it themselves, often leveraging a range of open source tools, or, leverage a commercially available software platform or application.
But now, digital transformation is not about a choice between open source or commercial software. It’s about delivering software-powered capabilities that help organizations be competitive and provide their customers and employees with the outstanding experiences they demand.
Pega has invested in an open and extensible architecture that integrates seamlessly with legacy applications and the latest open source frameworks. With Pega, you get the best of both worlds, which reduces time to market and increases productivity gains.
Revolutionize customer engagement with AI
You’re on a mission to deliver seamless, personalized customer experiences. Guess what? So are your competitors. The real challenge is turning that vision into reality faster than they do.
Pega has a proven path.
You need an AI “brain” that can understand the outcomes you want – better retention, more share of wallet – and make real-time decisions at every customer touchpoint to achieve those outcomes and delight your customers in the process. Not one or the other. Both. Yes, you should start fast and prove value in key channels – like the Web. But you also need to look at what’s next. With a single AI brain, you can scale across all channels so customers get satisfaction every time, and you understand what makes them loyal.
Pega has proven AI technology – the Pega Customer Decision Hub – that is more than just a mirage. We process millions of data points in real-time. We’ve delivered billions of dollars in benefits. We can help you make CX vision into CX reality.
Give your employees a robot
Imagine if you could give back five minutes of every employee’s day. You can if you free them from wrangling across systems and process siloes for information. How? Software robots that automate the desktop tasks that frustrate your people and slow them down. We call these “productivity bots.”
Productivity bots collaborate with your employees to bridge systems and process siloes. They do work like tabbing, searching, and copying and pasting – so your people can focus on your customers.
Leveraging productivity bots that simplify the employee experience injects instant ROI into your business. In just two to three weeks you'll turn all your service agents, back-office workers, or front-line sellers into productivity ninjas. They’ll be happier. You’ll be happier. And your customers will be happier.
Customer Case Studies
Watch the video“We have a large global workforce and the ability to provide guided works flows and a really good customer service experience, that's ubiquitous across the globe, is really important and Pega allows us to do that.”
Check out the case study“Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal.”
Check out the case studyOnStar uses Pega Customer Decision Hub – regardless of channel – to drive consistent and relevant next-best-actions for sales, cross-selling, and retention.
Deliver digital transformation with Pega
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