Bob's Customer Journey: Insurance

Bob is an one example of a typical insurance consumer. There are times when he's more receptive to entertaining offers from competitors and insurers must be equipped to retain him during such times. Bob's Insurance Journey is an illustration of a  multi-channel scenario that demonstrates how an insurer can maximize their engagements with their policyholders when they use Pega's decision management solution to drive personalized, customer-centric experiences.


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.