channels of choice
Build greater levels of customer engagement and loyalty by allowing policyholders to engage with you through any means, all while retaining the interaction across channels. This allows customers to start a conversation in one channel and resume it in the next without repeating information or losing context.
Anticipate customer needs and address them instantly. Pega intelligently guides customer service reps with the next best action in any situation, to provide customers with tailored, personalized service every time.
Keep your promises to policyholders. Pega connects the people, contact center systems, and enterprise processes needed to quickly resolve customer issues. Improve your ability to track relevant information, assign tasks, and seamlessly connect your front- and back-office activity to improve results.
customer service desktop
Empower your customer service teams with a simplified and intuitive customer contact center interface. Representatives can access critical information and deliver exceptional service quickly and easily. Combined with the use of dialog management and interaction coaching, you can boost CSR performance to improve service quality and consistency while reducing training time.
web and mobile mashup
Embed Pega directly into your existing channels to optimize your customer experience. Pega Mashup lets you bring the intelligence of Pega Case Management directly to the customer touchpoint, saving the time and expense of hard-coding logic into each channel independently.
Manage the full customer interaction lifecycle, office to field, from first phone call to request close.
Pega Social Engagement
Listen to social conversations, analyze customer sentiment, and give an appropriate response.
Provide an efficient, consistent, and responsive customer service experience for website visitors.
Pega recommends relevant information based on the current customer interaction.
Telecom Italia: End to End Contracting for Enterprise Clients
Hanover: Transforming the Customer Centric Enterprise
New York Life Direct improves customer satisfaction
Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.