Pega Events

Customer Engagement Summit Munich

Don’t just see the future. Define it.

  • 13 November, 2018
  • 10:00 CET
  • Munich, DE

Why do some organisations get digital transformation right the first time, while others are still chasing success in the midst of digital chaos? Find out at our Customer Engagement Summit, where thought leaders and industry peers will show you how to cut through the hype and deliver real results.

  • Learn which well-intentioned mistakes most companies make – and how to avoid them
  • See how to deliver flawless customer experiences with AI, whilst still staying in control
  • Test-drive powerful technology that lets you engage without limits, automate from end to end, and more

Register now!

“That ability to disrupt, to set the terms for how other organizations have to compete – that is what it means to be future empowered.”
- Don Schuerman, CTO of Pegasystems, at the 2017 Pega Customer Engagement Summit, London


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Harald Esch

Managing Director and Vice President of DACH, Pegasystems

Harald is responsible for Pegasystems' sales in the German-language region. He has more than 25 years’ experience as a business builder in the IT industry and is an experienced business leader in all market segments in the DACH region.

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Don Schuerman

CTO and Vice President of Product Marketing, Pegasystems

Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.

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Rusty Warner

Principal Analyst, Forrester

Rusty helps organizations ensure that marketing technology investments are aligned with strategies to meet shifting customer expectations and support the business transformation agenda — technologies, systems, and processes to win, serve, and retain customers.

Rusty has more than 25 years' experience in marketing and customer analytics, product management and product marketing, marketing leadership, business analysis, and strategic planning.

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Frank Moser

HRcules Program Lead, Deutsche Telekom AG

Frank Moser, VP of Technology Business Solutions at Deutsche Telekom Services Europe, Program Manager HRcules, studied computer science with more than 20 years of experience in telecommunications, IT implementation and process optimization.

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Karsten Fröschke

HRcules Lead Solution Designer, Deutsche Telekom AG

Karsten Froeschke, Solution Architect HR at Deutsche Telekom IT GmbH, Lead Solution Designer for HRcules, studied computer science with more than 15 years of experience in small, medium and large IT projects in the national and international environment.

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Mandy Gutzeit

HRcules Programm Leiter IT , Deutsche Telekom AG

International Project Manager at Deutsche Telekom IT GmbH, IT program manager HRcules, many years of experience in project management and international rollouts of HR systems

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Florian Binder

Solution Consulting, Pegasystems

I love to work in fast-paced, challenging environments & to collaborate with customers and smart teams solving real business challenges.

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Florian Weber

Manager Solution Consulting, Pegasystems

With more than 10 years of experience in business process management and 5 years in CRM solutions, I am very passionate about helping the world’s largest organisations to improve their operational performance, increase their volume of sales and enable them to better engage with their customers across all channels.

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Sinanudin Omerhodzic

Senior Vice President Information Technology, Paul Hartmann AG

Over 15 years of professional experience in setup and management of large IT organizations in international and multicultural environment.

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Evelyn Köpke

Project Management, Global Operations, Siemens AG

Evelyn, Project Manager of the Business Process Management organization, is driving the global rollout of the Pega Cash Collection Management Tool (CCMT). Evelyn joins Siemens AG in 2015 via Roland Berger and Bristol-Meyers Squibb.

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Drs. Marc Bakermans

Business Change Manager, Individual Life, VIVAT Verzekeringen

Marc has a degree in computational science, black belt lean six sigma and over 20 years’ experience in the life and pension market. Currently Marc is the chief product owner for the Pega BPM implementation for Individual Life at VIVAT Verzekeringen.

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John Agterdenbos

Enterprise Architect, VIVAT

John is currently Enterprise Architect within VIVAT and has been working in the insurance industry for over 20 years. He is responsible for overlooking the company- wide implementation of Pega’s customer engagement and digital process automation solutions.

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Coffee & Registration



Harald Esch, VP DACH Region, Pegasystems
Jens Kürschner, Regional Director Professional Services, Pegasystems


Pega Keynote

Don Schuerman, CTO and Vice President of Product Marketing, Pegasystems


Forrester Research

Rusty Warner, Principal Analyst


Live Demo

Florian Weber, Manager Solution Consulting, Pegasystems
Folrian Binder, Solution Consulting, Pegasystems




Customer Success Deutsche Telekom: Personal Services - simple, digital and user-friendly

Modern human resources management at Deutsche Telekom AG: From recruitment to retirement

  • The expansion of self services,
  • the best customer experience through intuitive operation
  • as well as increased efficiency through HR process optimization including automation
Frank Richard Moser , HRcules Program Lead, Deutsche Telekom AG
Karsten Fröschke, HRcules Lead Solution Designer, Deutsche Telekom AG
Mandy Gutzeit, HRcules Programm Leiter IT , Deutsche Telekom AG


Customer Success BNP Paribas: Sunrise Project

How to apply to all your organisation the follow-the-sun* concept while controlling operational risk, improving customer service, and optimising security transactions?

Imen MARAGHNI, Head of Custody Projects, BNP Paribas Securities Services
Vaibhav Rajvanshi, Sunrise Program Manager, BNP Paribas Securities Services


Customer Success Hartmann Group: Digital Health@HARTMANN

Sinanudin Omerhodzic, Senior Vice President Information Technology, Paul Hartmann AG




Customer Success Siemens AG: Cash is King - How Siemens is using Pega to improve its global Cash Collection Services

  • Driving platform based harmonization and automation in a global roll-out while allowing local flavors where necessary
  • Facilitating the cash collectors daily work while gathering structured data to enable analytics with the aim of service improvements
Evelyn Köpke, Project Management, Global Operations, Siemens AG


Customer Success Vivat: Renovating the core to accelerate customer engagement

Drs. Marc Bakermans, Business Change Manager, Individual Life, VIVAT
John Agterdenbos, Enterprise Architect, VIVAT


Wrap up, drinks & social event

Location Details

BMW World

Am Olympiapark 1

Munich, 80809