Video
Pega Voice AI Demo
Pega’s Voice AI acts as a copilot for your agents, helping them to navigate through customer journeys, effortlessly. With this AI-powered copilot, agents always know what to do and what to say next, taking the guesswork out of service. Intelligent guidance suggests workflows for driving the service case to completion, for efficient resolutions. Suggested knowledge articles give agents instant expertise while script guidance helps to ensure on-brand, consistent service that fulfills regulatory compliance. Real-time AI decisioning presents retention and sales opportunities at the right time, for maximum acceptance. Voice AI also leverages automation for more efficient interactions: it auto-fills forms based on the conversation and streamlines post-call wrap-up by generating interaction summaries. This AI-powered copilot enhances the agent experience, making every interaction better and faster – making every agent your best agent.
Etiqueta
Recursos relacionados
-
Webinar
Gestión del ciclo de vida de los clientes y KYC: Estrategias para la transformación digital en la próxima normalidad
-
Video
Presentación de Pega y Siemens en PegaWorld iNspire 2020 | No solo hay que hablar, sino transformarse: cómo sobrevivir y prosperar en un mundo alterado
-
Libro electrónico
Cuatro pasos hacia una estrategia de servicio excepcional durante este tiempo de alteración
Investigación y conocimientos recomendados
Vea las novedades, lo próximo y las tendencias actuales.
Por qué elegir Pega
Un software excepcionalmente potente no es lo único que nos diferencia.