Get to know Pega Robotic Automation
Make data-informed decisions with
To make confident, data-driven decisions, you need insight. Until now, knowing where to start looking for opportunities to improve efficiencies has been a guessing game. Workforce Intelligence removes that guesswork.
Robotic Desktop Automation (RDA)
Robotic Desktop Automation is designed to optimize the way your employees work by simplifying, automating, and integrating the technologies and processes on their desktops so they can get more work done faster.
Robotic Process Automation (RPA)
Thanks to a key capability within Pega’s industry leading BPM platform, enterprises no longer have to choose between automation vs. digital transformation. Pega RPA accelerates automation of high volume, repetitive tasks and bridges system and data integration gaps.
RPA: Eight Guidelines for Effective Results
Download this Gartner paper to position your RPA projects for success and focus on improving business outcomes.
The Future of Work
69% of senior executives surveyed expect the workforce to eventually encapsulate both human employees and intelligent machines. How can businesses prepare for these transformational changes?
Radial Optimizes Its Contact Centers
"Utilizing the Pega solutions–both robotics as well as workforce intelligence–enables our agents to focus on what’s important. Process that took us two and a half to three minutes previously, was automated to 30 seconds and below."
UnitedHealthcare Automated 150 Million Claims and Counting
"This has proven out to be as safe and secure and comfortable a way to insert new technology onto a legacy system as I have ever come across."
Telecom Customer Care Center Saves $18 Million
"With robotic automation, we realized significant annual savings, reduced average handle time and minimized training requirements for our CSRs."
See How Pega Can Help Your Business
Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.