Case Management hero

Continuous operational excellence with award-winning case management and BPM

Orchestrate Work from Start to Finish with The Recognized Leader in Case Management

Orchestrate work from end-to-end with case management

Customers demand flawless experiences and outcomes. Pega digital process automation with case management gets you there. Orchestrate work, automate with bots, make smart decisions with rules and AI and deliver channel-less experiences.

Automate Business Processes with the Leading BPM Software

Not just automate, optimize your
business process with Pega BPM

Pega BPM streamlines operations to reduce costs and improve business agility. Analysts recognize Pega as the most comprehensive BPM suite to combine RPA and BPM in a single, unified platform.

Build and Modify Apps with Visual App Development

Manage cases seamlessly
across channels

Pega enables business stakeholders to accelerate enterprise app development through visual tools (no coding), support for business/IT collaboration, and continuous improvement by allowing user modifications to running apps in a controlled way.

Providing Visibility Across Business Silos

Provide visibility across business silos

As work passes from one business silo to the next, Pega preserves the context of each piece of work throughout the entire work lifecycle. This helps large organizations integrate, automate, and improve their complex front- and back-office business operations.

Reduce Compliance Risk with Orchestrated Regulatory Compliance

Ensure regulatory compliance
for the GDPR era

Pega helps orchestrate complex processes, ensuring that regulatory compliance is maintained across the enterprise. Pega apps are self-documenting, and an audit trail is maintained of all activities with each case so compliance risk is minimized and required reporting is streamlined and automated.

Additional Product Features

A core capability within Pega’s industry leading BPM platform, Pega RPA allows enterprises the flexibility to optimize how work gets done in the enterprise by orchestrating workflows, done by humans or robots, from a central platform.

Pegasystems and DocuSign have announced a technology partnership enabling enterprises to integrate DocuSign's digital signature capabilities within Pega's CRM applications and the Pega Platform.

Pega and Cisco have entered into a strategic partnership to create more intelligent, collaborative customer engagement solutions.

Customer Case Studies

See how customers are using Pega Case Management to transform their enterprises.

Case Study

New Jersey Courts cut costs

Using Pega, New Jersey Courts has created $5 million+ in savings through eliminating silos and reusing common functionality.

Case Study

Orange revolutionizes B2B order management

With Pega’s dynamic case management, Orange improved customer communication by 30 percent and decreased fallout tasks by 50 percent.

ANZ Transforms Global Business Operations With Pega

Case Study

ANZ Transforms Global Business Operations With Pega

ANZ reduced the number of applications to resolve an inquiry from fourteen to one.

See how Pega can help your business

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.