PW 2011 Presentation: BPM - PRPC Center of Excellence JPMorgan Chase & Co.
Customer experiences are improved and operational efficiencies are realized when PRPC is leveraged for maximum reuse across lines of business, geographies and customer segments. A Center of Excellence (COE) is an ideal way to establish the governance and processes necessary to take full advantage of the power of Pega technology. But on a practical level, how do you make it work? In this session, JPMC, will share everyday how-to’s and battle-tested best practices to help you discover the secrets of COE success to truly reap the benefits of enterprise reuse.