PegaWORLD 2012 Presentation: How ServiceNet is Using Pega Case Management in the Cloud to Deliver Innovative Customer Service
- 1.61 MB
Providing excellent customer service goes beyond just picking up the phone and answering emails. It is about gaining a genuine understanding of the customer's issue and resolving it in such a manner that the customer becomes your biggest fan. Leveraging Pega Cloud for Case Management, Service Net is designing and building a world-class warranty and extended service program for the world’s top consumer product brands to help extend their brand loyalty with consumers.
In this session you will learn:
- How Service Net is utilizing extended warranty & value added service programs as a means to build consumer & brand loyalty
- How Pega is helping Service Net provide the end-to-end process from consumer on-boarding to claims processing
- How Service Net increased efficiencies and cost reductions using case management in the Cloud