Presentation

PegaWORLD 2012 Presentation: How ServiceNet is Using Pega Case Management in the Cloud to Deliver Innovative Customer Service

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Providing excellent customer service goes beyond just picking up the phone and answering emails. It is about gaining a genuine understanding of the customer's issue and resolving it in such a manner that the customer becomes your biggest fan. Leveraging Pega Cloud for Case Management, Service Net is designing and building a world-class warranty and extended service program for the world’s top consumer product brands to help extend their brand loyalty with consumers.

In this session you will learn:

  • How Service Net is utilizing extended warranty & value added service programs as a means to build consumer & brand loyalty
  • How Pega is helping Service Net provide the end-to-end process from consumer on-boarding to claims processing
  • How Service Net increased efficiencies and cost reductions using case management in the Cloud

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