Video

Heathrow: Delivering a World-Class Passenger Journey

  • Customer Success
  • 04:34

Heathrow has dedicated itself to delivering exceptional passenger experiences to all 65 million people who fly through London each year. Their Collaborative Decision Making application built with Pega 7's unique case management capabilities is enabling BAA to coordinate 75,000 workers and manage a tangled web of complexities to deliver a world-class passenger journey.


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