Data Sheet

Customer Service for Healthcare

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Deliver Personalized Customer Service with Production Line Efficiency

KEY CHALLENGE:
Health reform dictates improved quality of care wedded to cost containment strategies of medical loss ratios, accountable care, and patient-centered medical homes. Add to this pressure the market forces of consumerism, age wave and consolidated competition, it’s no wonder that healthcare organizations need to deliver exemplary customer service, across all communications channels, with new levels of efficiency.

THE SOLUTION:
Pega Customer Service for Healthcare breaks down the barriers created by traditional CRM solutions, allowing you to deliver cost-effective, high-quality care through your service teams. With Pega, you lever your best practices into streamlined processes that dynamically guide each service interaction, automatically adapt service delivery to the channel or device, and enable rapid response to market change without the need for any coding from IT.


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