Case Study

Automating Task Management to Reduce Errors

This global contract research organization (CRO) struggled to efficiently complete tasks related to late stage clinical trials. The challenges, regulations and multiple requirements associated with the site selection process burdened the organization. The site selection process was slow due to the large number of sites to review, the FDA-mandated regulations and the internal processes that relied heavily on manual work and multi-person communication. Without efficient processes, the CRO was unable to effectively deliver status reports to sites and clients, and was not able to maximize time or revenue.

With Pega, The CRO is saving time and money by leveraging an efficient workflow system built on Pega’s powerful technology. The company reports reduced use of paper-based documentation and less manual intervention ultimately resulting in lower overall costs for the company.


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