eBook

Achieving Proactive Government

Government Customer Service

How can government customer service improve lives? Serving the public interest is the reason be its lifeblood and purpose. Yet times have changed. This eBook explores the following questions:

  • What is the difference between public and private customer service?
  • What are government’s unique challenges?
  • How does digital government and customer service intersect?
  • Why should government customer service matter?

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