Cloud Security Operations Analyst

Meet Our Team:

The Pega Cloud Security Operations Center (CSOC) is a team of information security professionals charged to protect Pega’s commercial cloud assets and offerings. Our mission is to protect Pega Cloud by deterring, detecting, denying, delaying, and defending against internal and external security threats. The CSOC provides detection, monitoring, and incident response services for Pega Cloud.

Picture Yourself at Pega:

Pega is a leader in customer engagement and digital process automation offering a commercial SaaS version of our industry-leading platform to our global clients. As a Cloud Security Operations Analyst, you will play a critical role in ensuring the confidentiality, integrity, and availability of Pega's commercial cloud infrastructure and assets. You will be key in the continuous monitoring and protection of all global cloud security operations at Pega as well as an active participant in incident response efforts. As a key member of a team consisting of highly capable and talented problem-solving analysts and engineers, you’ll help develop processes that drive proactive, automated detection and incident response tactics to support the quick resolution of cloud security events and incidents.

You will accomplish this by collaborating with cross-functional teams – including other security analysts, threat detection engineers, vulnerability analysts, security engineers, system administrators, and developers – to proactively identify potential security risks and vulnerabilities within our cloud environment. You will leverage your strong analytical skills to assess and prioritize threats, applying your knowledge of industry best practices and cloud security frameworks.

As a Cloud Security Operations Analyst at Pega, you’ll contribute to the success of our globally recognized brand. Your efforts will directly impact the security and trust our clients place in us, as we help them transform their business processes and drive meaningful digital experiences. So, picture yourself at Pega, where your expertise in cloud security is valued, and your passion for protecting data is celebrated. Join us in shaping the future of secure cloud operations and make a lasting impact on the world of technology.

What You'll Do at Pega:

• Perform security monitoring of Pega Cloud commercial environments using multiple security tools/dashboards
• Perform security investigations to identify indicators of compromise (IOCs) and better protect Pega Cloud and our clients from unauthorized or malicious activity
• Actively contribute to incident response activities as we identify, contain, eradicate, and recover
• Contribute to standard operating procedure (SOP) and policy development for CSOC detection and analysis tools and methodologies
• Assist in enhancing security incident response plans, conducting thorough investigations, and recommending remediation measures to prevent future incidents.
• Perform threat hunts for adversarial activities within Pega Cloud to identify evidence of attacker presence that may have not been identified by existing detection mechanisms
• Assist the threat detection team in developing high confidence Splunk notables focused on use cases for known and emerging threats, based on hypotheses derived from the Pega threat landscape
• Assist in the development of dashboards, reports, and other non-alert based content to maintain and improve situational awareness of Pega Cloud’s security posture
• Assist in the development of playbooks for use by analysts to investigate both high confidence and anomalous activity

Who You Are:

You have an insatiable curiosity with an inborn tenacity for finding creative ways to deter, detect, deny, delay, and defend against bad actors of all shapes and sizes. You have been in the “security trenches” and you know what an efficient security operations center looks like. You have conducted in-depth analyses of various security events/alerts, contributed to incident response efforts, and developed new methods for detecting and mitigating badness wherever you see it. You bring a wealth of cloud security experience to the table and are ready to harness that expertise to dive into cloud-centric, technical analysis and incident response to make Pega Cloud the most secure it can be.

 You have a history of success in the information security industry. Your list of accolades include:

• SANS, Offensive Security, or other top-tier industry recognized technical security certifications focused on analysis, detection, and/or incident response
• Industry recognition for identifying security gaps to secure applications or products

What You've Accomplished:

• A demonstrated working knowledge of cloud architecture, infrastructure, and resources, along with the associated services, threats, and mitigations
• 2+ years of operational Splunk usage – primarily for analysis, investigations, and incident response including use of Splunk Enterprise Security (ES); triaging Notable Events, utilizing various knowledge objects, performing in-depth queries using SPL, etc.
• 2+ years of operational AWS usage including knowledge and analysis of CloudTrail, CloudWatch, GuardDuty, VPCFlow, Trusted Advisor, and WAF logs.
• 2+ years of operational experience with EDR/XDR platforms and related analysis and response techniques
• 1+ years of operational GCP usage including knowledge and analysis of Cloud Audit, Security Command Center, VPCFlow, and WAF logs

• Operational experience analyzing security detections, advisories, and raw logs in multi-cloud (AWS/GCP/Azure) environments
• Operational experience performing investigations and incident response within Linux and Windows hosts as well as AWS, GCP, and related Kubernetes environments (EKS/GKE)
• Solid working knowledge of MITRE ATT&CK framework and the associated TTP's and how to map detections against it, particularly the cloud matrix portion
• A solid foundational understanding of computer, OS (Linux/Windows), and network architecture concepts, and various related exploits/attacks
• Experience developing standard operating procedures (SOPs), incident response plans, runbooks/playbooks for repeated actions, and security operations policies
• Experience with Python, Linux shell/bash, and PowerShell scripting is a plus
• Excellent verbal and written communication skills, including poise in high pressure situations

Pega Offers You:

• A robust global benefits program including a competitive pay + bonus incentive and Employee Equity in the company
• An innovative, inclusive, agile, flexible, and fun work environment full of opportunities to learn and grow
• At Pega, we believe in continuous learning and growth. You will have access to cutting-edge technologies and training resources, allowing you to stay at the forefront of cloud security.
• Pega's culture fosters collaboration, innovation, and work-life balance. You’ll participate in team-building activities and engage in open discussions during daily/weekly team meetings
• You will have the flexibility to work remotely when needed, allowing you to maintain a healthy work-life integration
• Gartner Analyst acclaimed technology leadership across our categories of products

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