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Workforce intelligence that powers real productivity

Get actionable insights into how work gets done

Hidden inefficiencies can add up to a dramatic impact on your bottom line. Use data visualization tools to see how employees really spend their days and pinpoint specific areas for improvement.

WFI - Wait Time

Track application effectiveness

Wait Time Analysis shows you what applications are being used and how well they are performing. Not only that, but it tells you how effectively your employees are using those applications. If there’s an inefficiency in your team’s application usage, you won’t be flipping desks over to find it.

WFI Matrix

Coach effectively with data

Your team members need ongoing coaching, not just at arbitrary points on the calendar. Use data to inform and tailor feedback at a personal and contextual level by drilling into individual performances and helping employees grow in a timely manner.

Related Resources

Putting Pega Workforce Intelligence to work

Link Asset Services shares their approach to maximizing impact and improving employee productivity.

Case Study

AI That Augments: Unleash Performance with WFI

Link Asset Services and Radial describe their journeys to value with Workforce Intelligence.

Customer Case Studies

See how customers are using Pega Workforce Intelligence™ to transform their enterprises.

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Case Study

Telecom Customer Care Center Saves $18 Million

"With robotic automation, we realized significant annual savings, reduced average handle time and minimized training requirements for our CSRs."
The Transformative Power of AI & Robotics
"AI is the most transformative technology since the dawn of the information age... giving us new ways to create agility inside business processes."
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Case Study

Contact Center Boosts Agent Productivity by 15%

Multi-national healthcare and medical device company increases agent productivity by 15% with Pega Robotic Automation.

See how Pega can help your business

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.