Digital Process Automation (DPA)

DPA: Digital transformation achieved

“We were able to work with business and IT, look at a process, optimize it, and basically automate 100% of the process.”
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Pega Robotic Desktop Automation

Achieve quick wins with
Pega Robotic Desktop Automation

Start your digital process automation (DPA) journey with our patented attended automation. Pega’s personal bots offer the speed and precision you need to drive optimal customer outcomes and industry-leading ROI.

Pega Robotic Process Automation

Bridge the last mile of integration with
Pega Robotic Process Automation

Back-office processes getting in the way of transformation? Call up Pega’s unattended bots to take over. They’ll bridge system, UI, and data integration gaps at every step of the process, with astonishing speed.

Case Management

Orchestrate work from end to end with case management

Connect customers and employees to the outcomes they want, every time. DPA with case management gives you the power to orchestrate outcomes across channels and interfaces in a unified, no-code platform.

Deliver consistent experiences across channels

Deliver consistent experiences across channels

Customers expect experiences that just work, no matter what channel or device they’re using. Pega makes it easy to enable and automate web, mobile, and chat applications using an iterative and agile approach.

Pega AI for operational intelligence

Evolve your automations with
Pega AI for operational intelligence

The Pega Customer Decision Hub™ combines machine learning, predictive and adaptive models, and NLP, coupled with operational insights, so you can choose the right intel for every process and interaction.

Related Resources

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Intelligent automation that's built for change

Discover and automate the manual tasks that impede employee productivity, affect the customer experience, and increase processing costs.

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The transformative power of AI & robotics

Learn how leaders from Accenture and Pega improve customer service and engagement with intelligent automation.

Customer Case Studies

See how customers are using the Pega Platform™ for digital process automation.

Işbank Optimizes Over 500 Processes

Case Study

Işbank optimizes over 500 processes

Işbank uses Pega’s dynamic case management to improve process efficiencies by 30-50% for 13 million+ transactions a year.

UnitedHealthcare Group logo

Case Study

From 25 systems to operational bliss

See how UnitedHealthcare achieved operational bliss by transforming 25 legacy systems and reallocating over 200 workers.

Customer Success

Radial optimizes its contact centers

"[A] process that took us two and a half to three minutes previously was automated to 30 seconds and below."

See how Pega can help your business

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.