Rolls Royce Marine Mobilizes Their Field Workforce With Pega
Rolls Royce Marine are engaging with their customers in the new age of mobile technology to respond more rapidly, improve service levels and ‘digitize’ the experience both internally and for customers.
Rolls-Royce is a pre-eminent engineering company focused on world-class power and propulsion systems. Challenging market conditions in the offshore oil and gas sector has magnified the need to improve efficiency. At the same time, advances in technology drive ever increasing expectations of customers. For a leading brand like Rolls Royce, it is critical to provide customer service that is consistent with it’s global image whilst constantly striving to improve its efficiency.
Rolls-Royce Marine focus heavily on preventative maintenance – but equipment does occasionally fail. With 62 billion connected devices predicted by 2018, the opportunity to predict the problems before they arise is critical. Old style, programming intensive, separate and often siloed systems are no longer able to meet these challenges and plugging gaps in technology with yet more technology would not provide a responsive infrastructure to support these business challenges. Join us to learn more how Rolls Royce is digitally transforming their field service processes and more.
In this webinar you will learn:
- RRM’s approach to digitisation of their field services business
- How and where to get started to ensure long term success
- How to continuously evolve your systems – without relying on a programmer
- Lessons learned if we were to start again today