Predictive Analytics and Personalized Interactions in Pega Collections
- 7.14 MB
While the collections process is a quantitative goal for many financial firms, at heart, it’s about personal interaction. Firms need to engage each customer as an individual, adjusting conversations to the customer’s personality and circumstances. With real-time predictive analytical methods to guide collectors through personalized conversations, the collections process becomes modern and customer-oriented. Learn how your firm can structure its collections conversations that result in payments.