Video

PegaWorld 2017: Contact Center Technology Trends and Developments (Video)

In this session, we’ll discuss recent trends in contact center technology, including discussions on AI, emerging channels, the rise of cloud based technologies and more. Amazon will introduce Amazon Connect, their cloud-based contact center as a service offering. The conversation will include demonstrations of integrations with Pega technology.


Tags

Related Resources

PegaWorld 2019

Registration is now open

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.