Pegaworld 2016: Xerox Leverages Pega to Maximize Field Service Effectiveness (Video)
"Before Pega, it took us 40 minutes to close a call. We're now able to close in under two minutes."
- – Don Smith, CSO Systems & Infrastructure Manager, Xerox
Xerox’s European customers rely on the company to keep their equipment running 24x7 and Xerox’s Field Service technicians rely on a sophisticated mobile application to make this happen. Designing a mobile application that is both intuitive and easy to use is challenging. Now consider that a mobile field service application is essentially a scheduling, time entry, customer information, entitlement, asset management, parts inventory, knowledge base, and GPS application rolled into one… and you have a real challenge. Xerox’s European team will discuss how they tackled this project and the complexities of integration. The application is now deployed across Europe, has surpassed targets for user adoption and return on investment, and is viewed as a huge success throughout Xerox.