PegaWORLD 2015: Field Service: If a Picture is worth a 1000 words, Just-in-Time Video is worth a Million (Presentation)

ASSA ABLOY is the largest global supplier of intelligent lock and security solutions. Service levels develop influencers’ loyalty when recommending products to end users. Our Pega mobile solution delivers an on demand video interaction to remove the inefficiency of trying to describe a service situation with words, pictures or the need to schedule. Our goal is to dramatically increase our ability to quickly diagnose problems, leading to faster resolution for customers and increased satisfaction/loyalty.


  • Kyle Alger, Strategic eBusiness & Customer Experience Leader, Assa Abloy


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