PegaWORLD 2012 Presentation: Vodafone Case Study - Improving Customer Experience in Order Fulfillment through Enterprise Excellence
For Communications Service Providers (CSPs), delivering a superior customer experience in the first 60 days means managing orders accurately and efficiently. Hear how Vodafone Germany is using Pega to streamline the customer order management system across their operational silos while improving customer experience and reducing costs.
In this session you will learn:
- About the importance of specialization, individualization and automation in order management
- About the critical success factors required to create a process-oriented organization
- How Build for Change® technology is helping Vodafone Germany react to a rapidly changing telecommunications market