Training

Pega Customer Service Foundation (7.2)

The Pega Customer Service Foundation course is for anyone interested in learning about the key features and differentiators in Pega Customer Service application. Students get handson experience using Pega Customer Service interactions and service cases. In addition, students learn best practices when using functions such as dialog management and coaching.

Upon completion of Pega Customer Service Foundation, students should be able to conduct an interaction, update dialogs, and describe the benefits of Pega Customer Service.

This course is available in the following delivery format(s):

Self Study


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