Data Sheet

Pega Customer Process Manager for Government

Deliver Outstanding Citizen Service at Substantially Lower Cost

Key Challenge
When it comes to delivering citizenfocused service, government agencies face a tough challenge. Agencies are looking to close the gap in execution between the private and public sectors in order to deliver the level of service citizens demand. But they must also deal with sharp cuts in budgets and policy changes that are coming faster than ever. Successfully meeting these challenges becomes even more difficult with an aging infrastructure and siloed departments.

The Solution
Only Pega Customer Process Manager for Government delivers a citizen-centric platform that combines automated process intelligence with the industry’s most agile platform for successfully managing on-going policy change.

Designed to leverage existing infrastructure, Pega Customer Process Manager integrates easily with legacy systems, promoting coordinated, efficient and customer-focused service across multiple organizations and channels.

The Result
Outstanding citizen service at the lowest possible cost.


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