Introduction to Pega Decision Management (7.1)
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With decision management, business users can implement a management strategy that is personalized for each customer, and that guides every customer interaction and decision.
In this course, we start with a discussion of the business problems a decision management strategy can help solve. Then, we explore a key strategy of decision management – identifying a next-best-action to ensure customers are treated consistently and, most importantly, as the individuals they are. Finally, we explore one of the most powerful features of decision management – the ability to bring data analytics into play to help ensure businesses make the right decisions and deliver more relevant actions for customers.
This course is available in the following delivery format(s):