Training

Implementing Pega Customer Service

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Implementing Pega Customer Service is for system architects who want to create and implement applications for their multichannel contact center.

You learn how to create a new Pega Customer Service application, integrate external data, configure the Interaction Driver, and customize the Interaction Portal user interface.

This course also introduces you to Pega Knowledge Management and teaches you how to create and associate content with the services you provide to customer service representatives.

This course is available in the following delivery format(s):

Self Study


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