Case Study

Enabling Speed to Market with Automated Loan Origination

Business Issue
Suncorp determined its reliance on nonintegrated systems and manual processes were affecting its ability to grow its consumer loan business by inhibiting loan application processing and approval.

Pega BPM provided an integrated platform for automated mortgage, personal loan and credit card origination. Deployed across multiple channels, the solution enables improved customer service, faster approval times and an increased capacity for handling new business.


  • Reduction of manual processes in mortgage applications by over 50%.
  • Faster loan approvals, with reduced errors, higher quality services levels and more consistent handling across departments.
  • Consistency across loan origination processes.


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