Presentation

Customer Engagement Summit London 2018 - Future Empowered , Alan Trefler, Founder and CEO, Pegasystems

Alan explores how Intelligence, Automation, and Agility are critical for engaging the digital customer and transforming organisations. The presentation outlines the 3 typical traps organisations fall into when attempting t transform customer journeys and a better way to deliver outcomes regardless of the legacy systems, one journey at a time.

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