Analyst reports rate Pega an industry leader

Pega software earns high marks in categories for CRM applications and BPM platform.

CRM Applications

These analyst reports recognize Pega's CRM applications and the core capabilities that address customer engagement, customer onboarding, and real-time interaction management.

Gartner CRM CEC Magic Quadrant 2018 card

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Gartner Magic Quadrant for the CRM Customer Engagement Center 2018

For the 9th consecutive year, Gartner recognizes Pega as a Leader in the 2018 Gartner Magic Quadrant for CRM Customer Engagement Center report.

Critical Capabilities for the CRM Customer Engagement Center 2017

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Critical Capabilities for the CRM Customer Engagement Center 2017

Pega is recognized with the highest scores of 15 evaluated vendors for Business to Business Use Case and Complex Processes Use Case.

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

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The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

Pega is recognized with the highest scores of 15 evaluated vendors for Business to Business Use Case and Complex Processes Use Case.

Analyst Report

Learn why Pega is the only leader that Forrester says, "aligns RTIM across enterprise business functions."

Analyst Report

Gartner’s inaugural MMH Magic Quadrant examines a market unifying customer data across channels, enhancing personalization and decisioning with AI, and integrating customer journey analytics.

Analyst Report

This report demonstrates why Pega was named the Category Leader of all reviewed KYC solutions, including those with and without CLM capabilities.

Analyst Report

This report demonstrates why Pega was named the Category Leader of all reviewed KYC solutions, including those with and without CLM capabilities.

Pega Platform

These analyst reports recognize the Pega Platform for its market-leading capabilities in process management, case management, mobile applications, and predictive decisioning.

Gartner hpaPaas 2018 MQ

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Gartner Magic Quadrant for High-productivity aPaaS 2018

Pega debuts as a Visionary in Gartner’s Magic Quadrant for Enterprise High-Productivity Application Platform as a Service.

The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

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The Forrester Wave™: Cloud-Based Dynamic Case Management 2018

Pega is recognized as a leader in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018, with among the highest scores in the Strategy category.

Gartner Critical Capabilities for Intelligent Business Process Management Suites 2018

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Gartner Critical Capabilities for Intelligent Business Process Management Suites 2018

Pegasystems is recognized with the highest scores in all six use cases out of 19 evaluated vendors in this Gartner report.

Analyst Report

Pega cited as a leader in iBPMS in 11th straight report and is positioned furthest to the right in Vision.

Analyst Report

Aragon Research recognizes Pega’s RPA capability that leverages workforce intelligence to drive better customer engagement and back office efficiency.

Analyst Report

Pegasystems is recognized with the highest scores of 11 evaluated vendors for Internal Complex Apps Use Case and Internal Simple Apps Use Case in this Gartner report.

Analyst Report

Pegasystems was cited as a leader and received the highest possible score in 20 criteria in this Forrester report.

Analyst Report

HFS Research named Pega to its winner’s circle 2017 for RPA providers excelling in service delivery execution and innovation with a focus on enabling transformation and un-attended automation.

Related Resources

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