Experience how Pega Knowledge Management increases self-service deflection and empowers customers to solve their own problems in their own time.
Vidéo
Service client
Video duration: 01:45
With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
Nouvelle capacité d’IA générative inclue avec Infinity 24.1, Pega GenAI™ Knowledge Buddy apporte des réponses rapides aux questions des clients, agents des centres d’appels et utilisateurs du back-office, à partir de la base de connaissances de l’entreprise.
Pega’s case management centers on the case to deliver end-to-end visibility, automation, and work management. Build a workflow based on the exact work that needs to get done and complete tasks efficiently, effectively, and with full visibility.
Achieve true agility with Pega’s Situational Layer Cake. With businesses constantly changing, see how easy it can be to continuously adapt to what’s different and new without affecting the existing layers.
Excellence opérationnelle
Modernisation de l'entreprise
VIDEO: Pega Customer Service For Healthcare offre une plate-forme unifiée pour personnaliser les échanges avec les clients, éliminer les barrières entre canaux et automatiser les processus. Les fonctions omnicanal intégrées de la solution vous permettent de mobiliser les clients via les applications mobiles, les réseaux sociaux, le chat, la co-navigation, le libre-service sur le Web ou l'appel téléphonique. Les outils préinstallés font de tout agent un expert des services de santé.
Pega Email Bot revolutionizes email, making the handling process easier and faster than ever before. Save time, cut costs, and drive timely and personalized experiences across email and all other channels.
With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
Pega’s no-code, drag-and-drop approach makes it easy for both business and IT to set up, visualize, map, and manage all your data sources and integrations – no struggle required.
With Pega Value Finder, you can make empathy a reality, by proactively identifying underserved customers, then designing more relevant actions, offers, and messages that add real value, increase customer loyalty, and drive long-term growth.
Engagement client
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