Tata Consultancy Services

Tata Consultancy Services is an IT services, consulting and business solutions organization that partners with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 394,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018.

We invite you to watch TCS’ latest videos that describe key client challenges and our joint solution offerings, with real-world case study examples. Discover how TCS – together with Pega – can help your organization reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.

Expertise and Insights

Together, TCS and Pega are helping businesses harness their CRM to achieve digital transformation with personalized customer experiences powered by AI, automation, design thinking principles and robotics.

TCS: End-customers Driving Innovation in Customer Experience

TCS’ Santha Subramoni discusses how TCS and Pega can help companies quickly capitalize on the top trends facing organizations in today’s digital age.

TCS: Top Trends in Digital Disruption

TCS’ Prasad Dixit discusses how Pega can help the world’s leading organizations realize the opportunities that are being surfaced through digital disruption.

TCS: Working With Pega to Drive Customer Value in the Marketing Space

TCS’ Siva Rajesh Kamarajugadda and Tasneem Khan discuss how the TCS partnership with Pega adds value to customers with Pega Marketing.

Solutions We've Built

Insurance Solution for Small Port Annuity - Varcy

Varcy, the Virtual Retirement Counsellor, creates a mutually beneficial engagement platform for customers and insurers by providing important content and tools to guide customers towards making sound retirement decisions. An omni-channel, digital pre-retirement solution accelerator, Varcy guides users through the behavioral and transactional challenges associated with preparing a secure retirement.

Contact: Ash Jha

Telecom Solution – Driving Agility in CSP Supply Chain

This solution is built on Pega Order Management Framework to ensure effective management and better tracking of Customer Premises Equipment (CPE) in case of Service Upgrade or Return/Warranty case. The solution provides effective management of CPE leverages optimized methods thus minimizing system upgrade time span of inventory systems.

Contact: Sidhatha Bishoi

TCS Omni-Channel Customer Grievances Addressal

This solution is which can be designed to achieve Omni-Channel excellence with the use of Pega PRPC, DSM and Case Management using Pega Solution Highlights:

  • Tracks and segments grievances
  • Processes cases based on customer grievances from omni-channel
  • Provides supplier recharge channel evaluation
  • Creates complete case management lifecycle for supplier recharging
Contact: Sivarajesh Kamarajugadda

TCS Underwriting Risk Management Platform

This platform allows insurers to better manage underwriting workflows, pricing, risk assessment and reinsurance negotiations with increasingly accurate rating and risk data. Through frequently capturing complete and precise data of insurers and other parties, the platform can generate account and portfolio level aggregate views to identify areas of concern. This enables providers to attain a complete understanding of location-based risk for insurers, particularly where catastrophic risk is involved.

Contact: Ash Jha

TCS Underwriting Risk Management Platform

This platform allows insurers to better manage underwriting workflows, pricing, risk assessment and reinsurance negotiations with increasingly accurate rating and risk data. Through frequently capturing complete and precise data of insurers and other parties, the platform can generate account and portfolio level aggregate views to identify areas of concern. This enables providers to attain a complete understanding of location-based risk for insurers, particularly where catastrophic risk is involved.

Contact: Ash Jha

Financial Risk & Compliance Solution – Model Risk Management (MRM) Framework

Regulatory push and volatile markets are driving banks to look for a structured approach to manage financial models risk. MRM framework will address the risk faced by the banks. MRM solution includes managing model through various stages of its life cycle, establishing work flows, identifying key roles, scheduling and monitoring of review, tracking Issue and Action, Model Shelf life maintenance, etc . It supports end-to-end model life cycle management.

Contact: Sidhartha Bishoi

TCS Lending Framework for Commercial Credit

TCS lending framework for commercial credit origination enables banks to create an agile extendible platform to create a dynamic business solution that achieves the bank’s strategy. This framework is built based on TCS Reference Business Architecture and addresses the three levels of strategy execution Customer, Performance and Risk management.

Contact: Sivarajesh Kamarujadda

TCS PRPC Code Walk Through Tool

Solution Overview and Highlights:

  • A PRPC-based tool was developed to identify the instances where PRPC best practices and standards are violated
  • A Static code checker to validate the guardrails
  • Preflight customization to provide immediate feedback to the developer on guardrail violations
  • Identify PRPC rule types where there is more number of guardrail violations using 80/20 rule
Contact: Sivarajesh Kamarujadda

Upgrade Solutions

TATA Consultancy Services (TCS), a Pega Strategic Consulting Partner, is a pioneer in delivering certainty in Pega application development and platform upgrades. TCS has worked on Pega platform upgrades from version 4 onwards and TCS consultants have an in-depth understanding of Pega architecture and best practices for upgrade projects.

TCS’ offering caters to all aspects of upgrade projects from conception to implementation for Pega and its applications.

TCS has established a Pega Upgrade Center of Excellence that includes Pega endorsed upgrade experts and champions. These experts and champions have undergone the prerequisite Pega education and certification.

TCS’ upgrade approach involves:

  • A pre-upgrade assessment which involves an application study to understand the degree of customization and to ensure an accurate proposal
  • A project plan with work breakdown structure of activities from preparation to go live
  • The experience of multiple deployment strategies and best fit recommendations for a client
  • An optimized costing for the client with multiple implementation options, including a 100% offshore only team
  • The benefit of TCS’ upgrade tools to ensure high-quality deliverables

Contact TCS today for a comprehensive assessment of your existing Pega applications and to gain a complete understanding of your upgrade journey. Simplify digital transformation and experience certainty in your digital transformation Journey with Pega.

Get more out of Pega with TCS

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.