Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Together, Accenture and Pega are helping businesses harness their CRM to achieve digital transformation with personalized customer experiences powered by AI, automation, design thinking principles and robotics.

Expertise and Insights

Together, Accenture and Pega are helping businesses harness their CRM to achieve digital transformation with personalized customer experiences powered by AI, automation, design thinking principles and robotics.

Citizen AI

Don Schuerman and David Steuer discuss why it is critical that AI becomes a partner to humans that are responsible for driving business outcomes and customer engagement.

Extended Reality

Don Schuerman and David Steuer discuss the importance of connecting with customers across channels where technology plugs seamlessly into their experiences, even with enhanced reality.

Data Veracity

Don Schuerman and David Steuer discuss the importance of trusted data from an artificial intelligence perspective, and how Pega is helping organizations obtain the right data.

Frictionless Business

Don Schuerman and David Steuer discuss the power of partnerships and how Pega is enabling organizations to develop end-to-end experiences.

Internet of Thinking

Don Schuerman and David Steuer discuss the proactive opportunity that exists with real-time customer data and insights.

AI & Robotic Automation

Accenture CTIO and Pega CEO discuss AI providing new ways to create agility inside business processes.

People in the Digital Age

Accenture discusses the Primacy of People in the Digital Age.

Drive Digital Transformation

Hear Accenture discuss our joint value proposition to help their clients drive digital transformation.

BPM: David Steuer

Reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.

Solutions We’ve Built

For more information on our Pega solutions, please contact: PegaSolutions@Accenture.com

Accenture Customer Safety and Recall Management, Powered by Pega

Customer service extends well past the point of sale - every customer interaction and how you manage the relationship is an opportunity to improve their experience. Offering a 360-degree view of interactions, this solution ensures long-term customer safety, satisfaction and value after product or service purchase. This adaptive and strategic solution offers cross-company scalability and enormous data volume automation analytics, tracking and reporting capabilities to ease campaign management.

Built on Pega Platform from Pegasystems AAEA leverages AI technologies to execute decision strategies that meet customer expectations and align to airline operations. By seamlessly combining data from operations, customer service, marketing and sales, airlines are empowered to provide a seamless and improved customer experience while ensuring optimal operational efficiency. The results are streamlined operations, enhanced customer experiences and better business decisions.

Accenture Home Buying Blockchain Solution

Accenture’s Home Buying Blockchain Solution highlights the power of Pega in the emerging ecosystem of blockchain. Pega serves as the application layer to these blockchains that blockchains manage the exchange of property and fulfillment of contracts by stewarding data, guiding user experience, and incorporating intelligence to help prospective buyers make better purchase decisions.

Bringing the innovative capabilities within Pega decision engine directly to your customers, ICE is creating exceptional user experiences with AI and extended reality. This immersive technology provides intelligent customer engagement with your products and services, customized upsell opportunity and accelerates customer growth and sales productivity.

Accenture Insurance Customer Insights Solution

Accenture’s comprehensive product management insurance processing comes together with Pega’s powerful Omni-channel UI, customer service, and Next-Best-Action Underwriting capabilities to render a superior experience for insurance customers. Driving revenue and speed to market, this integrated, end-to-end solution provides critical capabilities for insurance providers.

Connected Care Management

Facing growing market demands, life sciences companies are turning to digital to implement and manage critical solutions and programs effectively. With Pega Care Management, easily expedite access and communication connecting providers and patients in therapeutic solutions.

To help Communication Service Providers (CSPs) take the first step in transforming into an AI and analytics-driven business with minimal impact and risk, Accenture and Pega have created Intelligent Customer Decisioning as a Service. Designed to quickly execute advanced marketing strategies without disrupting day-to-day operations or requiring additional resources, this solution has been proven to improve customer retention, acquisition and revenue optimization.

Network Deployment Optimizer Solution (NDO)

This Accenture offering is a powerful, holistic BPM solution to support telecommunications providers in the industrialization of their network planning and deployment phase. Built on Pega’s platform, this solution manages roll-out processes and monitors KPIs and SLAs with workflow automation, reporting and monitoring. Providers can track real-time, improve time to market and governance, increase standardization and orchestration, enhance risk reduction and reduce costs and B.O. activities with dismissal of legacy data sources.

Pega Omnichannel Interactive Banking

Multichannel virtual assistant is bringing real-time personalized advice service and creating an interactive banking experience. With the integration between Alexa/ Tensorflow component and the CDH/ BPM/ RPA Pegasystems modules, the virtual assistant improves the response to customer needs, customer engagement and support with Next Best Action identification, while meeting regulatory compliance and increasing management efficiency.

Upgrade Solutions

Accenture is a global leader in Pega technology with four consecutive Pega Partner of the Year awards. Accenture offers rapid Pega upgrades through a dedicated Center of Excellence which includes Pega-certified upgrade specialists and provides automation-driven upgrades using a proven methodology. Accenture provides a unique blend of consulting skills during the assessment phase and software development skills during upgrade delivery.

Customer Success

Oi: Driving Improved Retention

Hear how Oi delivered significant improvements in customer retention by using Pega Marketing.

Anthem: The Heartbeat of Customer Service

Join Anthem as they discuss how they have empowered their agents to execute with accuracy and speed and deliver a personalized customer experience that is unmatched in the industry.

How Dell EMC Uses Pega Decisioning

Learn how Dell EMC rapidly deployed Pega on top of a maze of legacy technology, moving from a model of agents manually “pulling” work to the automated routing of work to the most qualified resource.

Etisalat: Transformational Marketing

Discover how Etisalat has driven a 15% increase in revenue by implementing an omni-channel marketing solution.

Tyme Bank: A Next Gen Digital Bank

Discover how Etisalat has driven a 15% increase in revenue by implementing an omni-channel marketing solution.

Foxtel: Revolutionizing customer retention

Understand how Foxtel is effectively targeting and personalizing their retention offers and providing a consistent message to their customers.

Get more out of Pega with Accenture

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.