Manufacturing Roundtable: IDC Presentation: How to Become a Warranty Warrior

On Thursday, November 17, 2011 in partnership with Mahindra Satyam, over 30 manufacturing and tier 1 supplier organizations assembled in Dearborn, Michigan to discover how to exceed customer expectations and increase profitability with the power of agile and flexible case management approaches.

Become a Warranty Warrior

• Assess and Plan
  • Self-assess
  • Benchmark (internal, external)
  • Establish clear business value: financial, quality, customer
  • Assess risk vs. benefits; prioritize opportunities
• Execute
  • Implement holistically (people, process and technology)
  • Implement gradually, establishing a foundation for growth
  • Monitor business value: financial, quality, customer
• Remain Steadfast but Nimble
  • Establish Warranty-Quality connection
  • Explore the role and value of analytics (and be realistic)
  • Assess performance and adjust
  • Plan the next wave (climb the maturity ladder)