Pega Field Service hero

Your field workers will thank you. Your customers will, too.

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FS Scheduled

From the first call to
A closed service request

An end-to-end solution for managing the entire field service lifecycle. Companies with a field workforce serve customers better and more cost effectively through a single application that combines a customer service dashboard with a fully functional mobile app.

FS Customer Satisfaction

The priority is
Customer satisfaction

Every service call is an opportunity for positive customer interaction. Handling the call properly and getting the job done right the first time will enhance customer satisfaction. The right field service software ensures the right technician arrives with the right parts at the committed time.

Benefit from leading best practices

Benefit from leading
Best practices

Pega Field Service is based on a decade of delivering mobile field service enablement applications to the world’s largest and most complex organizations. Successful Pega field service deployments include Safelite AutoGlass, Xerox, Coca-Cola, ADT, Pitney Bowes, Canon, Heineken Ireland, and ASSA ABLOY.

FS Process Flow

Deliver an app that’s
Customized for your business

Because it’s built on the Pega 7 platform, business users can easily modify the base workflow to fit their specific products or industry. The result is more customized than off-the-shelf packaged apps, but without the associated cost and headache of custom development and maintenance.

FS Mobile View

A complete solution
From desktops to devices

The custom native mobile field service app carried by technicians is tightly integrated with the agent desktop, and provides mobile functionality such as enterprise authentication, assignment workflow, turn-by-turn directions, and time and expense capture for mobile field workers.

Additional Product Features

Ensure that your customer service application communicates with your telephony systems for a seamless customer experience.

Related Resources

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eBook

Make more. Spend less.

Learn seven ways field service is impacting your business.

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White Paper

Pega Mobility

Pega Mobility enables enterprises to access, embed, and create any business process into a mobile app.

Customer Success

See how customers are using Pega Field Service to transform their enterprises.

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Case Study

Safelite delivers superior customer service with Pega

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Case Study

Xerox field technicians: World class customer service

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Case Study

Coca-Cola refreshments connected to its remote workforce

See how Pega can help your business

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.