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Customer Engagement Summit London

Making digital transformation real.

  • March 14, 2019
  • 10:00 AM GMT
  • London, GB

Why do some organisations get digital transformation right the first time, while others are still chasing success in the midst of digital chaos? Find out at our Customer Engagement Summit, where thought leaders and industry peers will show you how to cut through the hype and deliver real results.

  • Learn which well-intentioned mistakes most companies make – and how to avoid them
  • See how to deliver flawless customer experiences with AI, whilst still staying in control
  • Test-drive powerful technology that lets you engage without limits, automate from end to end, and more

If you missed the 2018 Customer Engagement Summit in London, click on the video link above to watch some of the highlights.

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Kieran Tarrant

Vice President, UK & Ireland, Pegasystems

Kieran is Vice President of Pegasystems in the UK and Ireland. He leads a sales organisation with deep industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation and Operations. Kieran has held a number of leadership positions in Enterprise Software working with many of the UK’s largest and most innovative brands across a variety of industries.



Don Schuerman

CTO and Vice President of Product Marketing, Pegasystems

Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP. Don holds a BS in Physics and Philosophy from Boston College.



Paul de Laat

Customer Data & Insight Director, Centrica

Paul de Laat joined British Gas in 2016 and is the Data, Insights & Customer Value Management Director. Paul leads a team of 200, driving the transformation around Data, MI, Analytics, Customer Insight and Customer value management.

Prior to joining British Gas, Paul was the Customer Insight Director at the John Lewis Partnership. Paul held similar roles at Lloyds Banking Group, Vodafone Group, Orange, O2 and Thomas Cook.



10:00 AM

Welcome Address

Kieran Tarrant, CTO and Vice President of Product Marketing, Pegasystems

10:15 AM

Pega Keynote

Don Schuerman, CTO and Vice President of Product Marketing, Pegasystems

10:45 AM

Client Story 1

Paul de Laat, Customer Data & Insight Director, Centrica

11:15 AM


12:00 PM

Client Story 2

12:30 PM


1:00 PM

Close and Networking

Location Details

QEII Centre

Broad Sanctuary, Westminster

London, SW1P 3EE

Premier EMEA Sponsor


Presenting Sponsor


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