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| Insurance Innovation Reporter

From Price to Loyalty: Shifting Insurance Customer Perceptions

| Air Force Magazine

Getting Agile, AFRL Finds Faster Way to Modernize IT

| SMAC Talk

AI and Analytics Must Kill Prehistoric Marketing with Steve Rudolph

Showing 334 result(s) for 2016. (Clear filters)
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| Martech Advisor

In this byline by Pega's Don Schuerman, marketers learn how to integrate AI.
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| Onlinepc.ch

Trotz Altlasten sind etablierte Banken keineswegs chancenlos gegen die junge Fintech-Branche. Mehr und mehr traditionelle Geldhäuser investieren auch in innovative Digitalkonzepte.
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| Computable

Peter Woods provides 8 customer engagement predictions for 2017.
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| MarketingTech

"Increasingly, automated CRM tools will take service to the next level," says Robin Collyer
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| LeMagIT

En passant à Pega, la compagnie low-cost d’Air France entend fournir des services proactifs personnalisés aux passagers, transformer ses méthodes opérationnelles et optimiser sa relation avec ses...
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| RCR Wireless

Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
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| ISReport.de

Die Digitalisierung bietet zwar neue Ansatzpunkte für die Optimierung der Kundenbeziehungen, doch die Integration der Legacy-Welt bleibt eine Herausforderung für Unternehmen . Das prognostiziert der...
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| Emerce

Peter Woods explores the 7 sins of customer journeys.
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| iNews.co.uk

"If you want IT to transform society, you need to start showing children from a young age how technology can empower them," says Dave Wells.
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| CMSWire

Pega CTO Don Schuerman explains the top CRM trends we'll see in 2017
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| IDG Connect

"2017 will see the emergence of the CInO (Chief Insight Officer)," says Robin Collyer, Pegasystems
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| .it-daily.net

Pegasystems baut sein Engagement in Deutschland weiter aus. Die Zahl der Mitarbeiter wurde 2016 deutlich erhöht. Im Dezember diesen Jahres bezieht das Unternehmen außerdem neue, größere Geschäftsräume...
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| Haufe.de

Kundenorientierung – darauf legen Unternehmen heute großen Wert. Die Kunden aber erleben das häufig ganz anders; sie sind tief frustriert und haben angesichts zahlreicher unerfreulicher...
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| CMSWire

Pega's Matt Nolan explains how organizations can create better customer experiences.
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| CustomerThink

Find out how the Pega Customer Decision Hub is enabling better customer experience.
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| ZDNet

Companies like Pega are embracing RPA to improve clients' business processes.
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| Information Management

Pega's Don Schuerman explains how organizations can incorporate AI into their digital strategies.
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| The Independent

Pega's Tony Tarquini explains the value of building customer relationships for insurers.
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| CRM Magazine

How UnitedHealthCare used Pega technology for its recent transformation.
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| CRM Magazine

Pega's Jeff Foley discusses the important role of knowledge management in CRM.
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| CMSWire

Re-engineering customer experiences to drive better end-to-end customer journeys.
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| Trendreport.de

„Viele Unternehmen auf der ganzen Welt werden in den nächsten Jahren sterben, und das nicht wegen schlechter makroökonomischer Bedingungen, sondern weil gerade jetzt eine ganze Generation neuer Kunden...
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| Nextgov

Pega's Jeff Nicholson explains how government agencies can improve customer experience.
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| Route Fifty

Learn how the New Jersey Courts is implementing criminal justice reform in their organization.
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| Federal News Radio

The Treasury Dept's Bureau of Fiscal Service discusses wins during their modernization marathon.