Why Delivering Exceptional Customer Experiences Proves Elusive For Most

Many organizations rely on outdated, complex, and inflexible agent desktop applications, putting themselves at a competitive disadvantage at a time when delivering an exceptional customer experience is more crucial than ever. Are you one of them? Join Ian Jacobs from Forrester Research, Inc. and Pega as we review key findings from a recently commissioned survey.

Click here for the webcast recording.


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