Case Study

Telstra: Process Excellence Drives Customer Centricity and a Dramatic Reduction in Cycle Time For IP Services

For many Communications Service Providers, winning enterprise business is a top priority. Yet today it can take months to fulfill orders for the biggest opportunities—especially as product portfolios grow to include a full-range of ICT (Information and Communications Technology) services.

Today, Pega is helping Telstra simplify and streamline processes for activating IP services for its enterprise customers. As a result, Telstra has reduced the cycle time for order-to-activation by 70 percent, meeting the heightened expectations of its most demanding clients. In addition to the significant time savings, Telstra has experienced an upsurge in customer satisfaction with customers rating.


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