Case Study

Telerx: Multi-Channel Service Improved By 25% While Meeting FDA Mandates

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Telerx is a business process outsourcer (BPO) and a subsidiary of the pharmaceutical giant Merck. Half of the top ten pharmaceutical companies outsource critical operations to Telerx, including multi-channel contact center management. More than 90% of Telerx’s clients are required to comply with FDA regulations – which means Telerx must comply as well.

Learn how, with Pega, Telerx streamlines everything from a healthcare professional’s (HCP) request for samples, validation of the request and HCP’s credentials, fulfillment and distribution.


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