Case Study

Telecom Italia: End to End Contracting For Enterprise Clients

  • PDF
  • 1 Page
  • 421 KB

Telecom Italia recognized that for their largest customers, they needed to provide a differentiated customer experience. They faced many challenges operating a complex IT infrastructure. The IT infrastructure was “siloed” supporting specific domain technologies. Their IT infrastructure partially supported cloud services. They had poor end-to-end visibility of sales. Finally, they didn’t have a unified view of customer information.

With the Pega solution, they have been able to go to market more aggressively with dozens of new integrated offers. They were able to open up new indirect sales channels so that they could reach new customers. They initiated a program to drive customer loyalty. This has resulted in increased revenue, expanded market share, and brand loyalty.


Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.