White Paper

Tech Mahindra Telecommunications

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Tech Mahindra has designed and developed several custom-made solutions that have transformed the telecommunications industry. They have implemented Innovative Billing and CRM solutions, Network Assurance solutions, as well as customized solutions for Customer Management, Service Offerings Management, Network Management and Enterprise Management.

Pega plays a significant role in this scalable approach. Tech Mahindra's Pega-based solutions address core business needs, and help balance cost and time requirements. They also bring together capabilities such as Business Process Management, Customer Relationship Management, Case Management, and Decision Management to achieve business agility. Recently, we developed a Service Order Management solution for a large UK-based telecommunications provider and transformed the order fulfillment system for a Netherlands-based eCommerce provider.


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