Tech Mahindra Service Life Cycle Management Solution
Tech Mahindra has built a customer experience transformation solution titled Service Life Cycle Management that leverages Pega’s process-driven CRM and Case Management capabilities. As Pega® technology, which is based on Smart BPM, works with existing assets to revitalize and transform them. It also dynamically automates back-end processes and fulfill customer requests.
The solution utilizes Pega’s unified platform and addresses the customer service delivery area for profitable customer relationship management.