Case Study

Safelite Auto Glass: Delivering on the Promise of Personalized Customer Experience

A member of the Belron family of companies, Safelite AutoGlass is the leading provider of vehicle glass repair and replacement services to more than 90 percent of U.S. drivers in all 50 states.

Eliminate paper-based processes and improve real-time communications between dispatchers and technicians in the field.

Technicians empowered to be self-sufficient by automating processes including clock in and out, progress tracking, sending work orders, credit card processing, printing receipts, and capturing customer signatures.

Reduced administrative costs through faster work order processing and greater employee and customer satisfaction.


Related Resources

PegaWorld 2018

PegaWorld 2018

Register to Attend

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.