Case Study

Safelite Auto Glass: Delivering on the Promise of Personalized Customer Experience

Organization
A member of the Belron family of companies, Safelite AutoGlass is the leading provider of vehicle glass repair and replacement services to more than 90 percent of U.S. drivers in all 50 states.

Challenge
Eliminate paper-based processes and improve real-time communications between dispatchers and technicians in the field.

Solution
Technicians empowered to be self-sufficient by automating processes including clock in and out, progress tracking, sending work orders, credit card processing, printing receipts, and capturing customer signatures.

Results
Reduced administrative costs through faster work order processing and greater employee and customer satisfaction.


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