Reuse in Action: Delivering 28 Member-Centric Solutions from One Platform
"Automation, digitalization, and self-service. We stress shorter case resolution time because that's very important for our members to have their benefits paid out."
- - Joakim Kruse, CIO, The Swedish Federation of Unemployment Insurance Funds
Joakim Kruse, CIO for The Swedish Federation of Unemployment Insurance Funds, shares the digital, mobile, and customer service transformation his organization undertook to better serve citizens. Watch a clip of his presentation at Pegaworld 2016 to hear best practices and lessons learned.