Redefining Customer Engagement: The Contact Center in an Omnichannel World

Today‘s retail financial institutions need to deliver a seamless experience to customers, across every channel. These customers are exceedingly sophisticated and have been conditioned by leading retailers to expect a superior and seamless customer experience. The contact center has a key role to play in providing a consistently positive experience. In this whitepaper, written jointly with Pegasystems and BAI, we explore the critical importance of customer-centricity and omnichannel delivery as essential competitive drivers in today‘s rapidly changing market.


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.