PW 2014 Video: QBE Insurance Leverages BPM in Underwriting Operations to Underpin Profitable Growth
JASON LITTLE, HEAD OF ENTERPRISE ARCHITECTURE & IT STRATEGY, QBE
JULIAN ANDERSON, HEAD OF PORTFOLIO MANAGEMENT FOR QBE AP, QBE
A profitable growth strategy must be underpinned by efficient and effective operations. Many organizations operate their middle-office via a multitude of underlying systems and tools that do not reflect the true business process, with much of the process performed manually in an uncontrolled manner. This problem is further exacerbated when an organization operates across multiple countries. How does a global organization gain transparency and standardization over its operations through reuse, while allowing the flexibility for country-specific or regulatory variation? How does it remain innovative and deliver to the evolving needs of the underwriter, management, sales and the agent/broker?
In this session you will learn:
- How QBE has leveraged Pega to enhance customer service thereby increasing new business uptake and renewal retention
- About the practical insights and lessons learned from a multi-country business transformation and upgrade to Pega 7
- About the illustrative cost benefits and ROI from using rule-driven BPM to standardize middle-office underwriting operations