PW 2014 Presentation: Bringing Order to Chaos with Dynamic Case Management

Adam Kenney, Pegasystems Product Management
Ken Schwarz
, Pegasystems Product Marketing
Jean-Jacques Gaouyer
, Head of SALTO Program, Orange Business Services
Arnaud Villemin
, Program Director, Customer Service & Operations, Orange Business Services

How can you transform your business to make it easier to get work done across organizational and system silos, to improve customer service and engagement, and to bring products and services to market faster? Dynamic Case Management brings together the people and information needed to get work done in diverse and fast-changing business environments. Come to this session and discover how this is done and what leading customers have achieved.

In this session you will learn:

  • How to use Pega DCM to improve your business
  • The intersection and differences of BPM and dynamic case management
  • The business benefits that Orange Business Services and other leading customers have achieved


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